SOU/Special Ops Unit Shipping, Returns, Registration & Warranty

We At SOU take our business and customers very seriously. We will do our best to process your order in a timely and efficient manner. We work diligently to provide you with prompt order information. Due to the fact that we use outside shipping companies, we cannot be fully responsible for shipping delays once the product has left our care. We will do our best to make you, the customer, pleased with your experience. If you receive your product in a damaged condition, contact us immediately. We will do our best to replace the item and expedite processing and shipping of the replacement item so that you are satisfied with your purchase from our company.

We reserve the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. We will not ship to any person under 18 years of age. Restricted items will be shipped Adult Signature Required. Price and availability are subject to change without notice. However, we do our best to provide our customers with up to date product information.

Shipping Information

• Order Processing and Shipping time begins after the order verification process has been completed. (Read more on Order Verification)
• If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products at Special Ops Unit. A minimum twenty-five percent (25%) restocking fee may be charged.
• Sorry we don't ship to Hawaii or Alaska. Due to federal law we cannot ship CO2 to Hawaii or Alaska.
• All custom gun and custom accessory orders may have a delay of 1-2 weeks.

Delivery Time

• If you selected UPS Ground Shipping, after your order is processed (usually 1 to 2 days) your shipping time will be 5 to 7 business days, depending on where you live. All orders containing CO2 MUST be shipped by ground since CO2 cannot be shipped by air.
• SOU cannot guarantee shipping times and dates. We use third-party carriers to ship our products. Therefore, once an order is processed and a parcel has left our care, we have no control over its delivery. However, we insure every package that we send out.
• If you have a time-based shipping need, you must call and request this in advance. SOU. will then issue you a confirmation number and we will do our best to meet your time-line.

Calculate Shipping Cost

• Your shipping cost depends upon the options you choose.
• Please also note that the shipping rates for many items we sell are weight and dimension-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. $5.00 is added to every order for packaging materials and labor.
• Oversized items have an additional shipping charge.

Backorder Policy

• Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it.
• All backorder items will be shipped using ground service unless other arrangements are made.
• Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value.
• If you have received a partial shipment and do not want the backordered item(s) please call us immediately at (406)862-2766.

Order Verification

• Because of the nature of the products that SOU supplies, we must perform an extensive validation of orders, this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.
• Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays.
• Processing of an order will take between 24 and 48 hours during regular business days, 10 am to 6 pm Monday through Friday, Pacific Standard Time. Shipping time is calculated after order processing and verification is complete.
• Delays or cancellation of orders may be the result of the following:
  • Ship to and bill to addresses do not match.
  • Cardholder name and ship to name do not match.
  • No immediate response or verification from e-mail or telephone numbers supplied by you.
  • Declined or rejected credit card due to failed address verification
  • Declined or rejected credit card due to insufficient funds.
  • Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This verification is for restricted items.

    Order verification protects our CUSTOMERS from FRAUD. So, please be patient.

Warranty Policy

• Click here for more information regarding Warranty Policy on the Ram Markers.

Registration

• Please take a moment to Register your RAM marker at APSRAM.com.
• If you are Registering the T-16 or any other T-Series Marker please include the following:
• Name, Full Address, Serial Number, Model Number & Contact Phone Number.
• Please also register with SOU.

Return Policy

• Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.
• Contact us immediately if you have any concerns so we can issue you an Return Merchandise Authorization (RMA).
• All returns MUST be accompanied by an RMA number or they will be refused.
• All returned merchandise must be UNUSED, in NEW condition and in its original packaging.
• Returns will not be accepted after 30 days.
• The approved RMA number must be clearly shown on the shipping label
• If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
• Special orders or custom-made items are not returnable.
• Refurbish items are not returnable.
• Shipping charges are not refundable.
• Returned merchandise will be charged a 25% restocking fee.
• Customer assumes responsibility for any shipping charges on returns.
• NOTE: Defective Merchandise: If there is a manufacturer's defect with your product, then please contact the manufacturer or SOU and we will do our best to have the manufacturer issue a replacement for you.
  Please contact us or call (406)862-2766 if you have any questions.

How to get a RMA number for return/repair/service

• Please call or e-mail for a return/repair/service form. 1 will be faxed or e-mailed to you.
• If approve, a RMA number will be issued within 1-3 business day
• The return/repair/service form must be filled out completely and accompanied with your item
• If your return request meets the criteria of our return policy, we will email you a Return Authorization (RMA) Number.
• Write your RMA number in large lettering next to your return address on the box, this will help speed the process.
• All RMA numbers issued are good for fifteen (15) days from the date of issue.
• Prepaid shipping is required for all returning products.
• The approved RMA number must be clearly shown on the shipping label
• If there is no RMA number on the box, it will be either returned to you or discard, because our receiving department would assume that it is an unauthorized return.
• We recommend that you ship by UPS, Fed Ex, or USPS with a return receipt. That way, if we do not receive your package, you can have it traced.

Refunds on Returns

• After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
• If the items do not meet those conditions, they will be returned to you at your expense.
• If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
• Please allow a week for the refund to appear on your credit card.
• We will not refund you for items damaged in shipping due to your incorrect packaging.